05-24-2012 12:06 PM
I have had it up to here with vodafone and trying to unlock my blackberry, and the worst thing is when stores wont do it because a blackberry is too complex? well don't sell them if youy can't help customers with regards to them!
I would like to know what the story is what an MEP code? what is it? where do I get it? and how do i unlock my phone???
Would be extremely grateful if someone could answer my prayers at the minute
A very agitated (soon to be ex) Vodafone Customer!
05-24-2012 02:03 PM
Hi and Welcome to the Community!
First, read this helpful post:
BBs come from the factory locked to their original carrier. Unlock codes can release it and allow it to be used on other carriers. If an incorrect code is entered 10 times, the BB becomes hard locked to it's original carrier, with only the RIM factory being able to reverse that, and the cost of that I have heard to exceed just buying a new one.
When a BB becomes "hard locked", there are a few avenues of recourse. If, for instance, the provider of the unlock code provided an incorrect code, then recourse would be with them (of course, they might say "why didn't you contact us before reaching 10?"). If you received your BB hard locked, then recourse would be with whoever you received it from...if they represented it in an otherwise condition, then they would be responsible for making good on that. Sometimes, the carriers will help out...but you seem to be having an exceptionally hard time with yours (honestly, doing the MEP code is quite simple, IMHO). RIM provides a method to, with a fee, seek support from them, but again...I've heard that this costs more than just getting a new device.
Good luck and let us know!
05-29-2012 09:37 AM