Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Curve™

Reply
Highlighted
New Member
Posts: 1
Registered: ‎02-12-2013
My Device: 9370
My Carrier: Tmobile

MMS

Have new 9370 unable to get MMS to work.  Tmobile nor BB rep could help me. Anybody out their know what I could do?  Thanks

Hall of Famer II
Posts: 52,502
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: MMS

Hi and Welcome to the Community!!

 

Unlike SMS (which is tied strictly to your voice-level services), MMS is a service tied to your data level services. Consequently, I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Resend Service Books

  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you need to work with your mobile service provider for formal support...they are responsible for delivering all services for which you pay to your BB. If you are subscribed to, from them, an adequate data plan to enable MMS, then they are responsible for delivering it to you...after all, you pay them for your services. They have the power to escalate your case up to BlackBerry for enhanced support if needed...but no one here can do that...only your carrier.

Good luck!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code