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BlackBerry® Curve™

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New Contributor
manirachutan
Posts: 3
Registered: ‎04-28-2013
My Device: 9220
My Carrier: Idea

MY BB's software not updating

hi all i have this curve 9220 recenlty showed for and update available the details are as follows.

 

current s/w details
7.1 bundle 1137
update available
7.1 bundle 2012

 

its says its backing up my device ad after100% completion it simplt says there is a problem with my internet connection. but my connection isabsolutely perfect pls help!

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: MY BB's software not updating

Hello manirachutan

 

Welcome to BlackBerry Support Forums

 

 

If you're having problem with Web based update of  your device OS then you should try a manual process to update your device software , to do that just follow those simple steps :

 

1.Locate your Carrier and Download the OS you desire from here  BlackBerry Software Download Site

  • (make sure you are downloading for the same model as you have )

2. Now Double Click  on the file that you Downloaded to Install it on your PC

 

3. Download and install the latest BlackBerry desktop software from here BlackBerry desktop software

  • Then using desktop software perform your full backup of your device.

4.Search your C: Drive for any Vendor.xml files and delete them, there may be one or two vendor.xml ( On your PC change your folders option to show hidden files / folders )  :

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\Windows UserName\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

 

5. On your PC Go to C:\Program Files\Common Files\Research In Motion\AppLoader. (For 64-bit Vista or Windows 7, the path       will be C: > Program Files x86 > Common Files > Research In Motion > AppLoader) double click Loader.exe

 

      Upgrade will continue then After Installation of New OS restore your backup using BlackBerry desktop

Software.

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New Contributor
manirachutan
Posts: 3
Registered: ‎04-28-2013
My Device: 9220
My Carrier: Idea

Re: MY BB's software not updating

theres is an issue here as well my device ain't showing up under my carrier. Device is 9220 carrier is idea.
i already have the latest desktop software.
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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: MY BB's software not updating

Hey manirachutan

 

 

You are free to use any Carrier OS , but if we use others then have to delete a few VENDOR .XML files from the location as suggested above . You can try Software from Redingtone India .

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New Contributor
manirachutan
Posts: 3
Registered: ‎04-28-2013
My Device: 9220
My Carrier: Idea

Re: MY BB's software not updating

well i did not find redintoe india in the list there if u can pls do vist the leink u just sent and tell where u found what u just told me here...
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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: MY BB's software not updating

 

Here is the link Software Download for Redington (India) Limited . But be sure you download the OS for the same device Model that your have i;e Curve 9220 from the list .

 

 

Try it and let us know if you feel any problem.

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