09-16-2012 03:56 PM
I recently had my Curve 9300 stolen, so i bought another one from a nice young girl on ebay that is the same as my old one. But I couldn't seem to get e-mail, bbm or app world to work and the menu looked different. I took it to T-mobile and the guy said I need to upgrade the software on it, but when he tried to do it for me it wouldn't let him. He said the problem lied with the phone but as the shop was very busy he didn't tell me any more an i was left with that. Can anyone help please?
11-17-2012 12:28 PM
Hi and Welcome to the Community...apologies for the delayed reply...hopefully you already have this solved, but just in case!
Assuming that the BB is fully operational capable AND that it has no BIS account assigned to it anywhere in the world, then it should be OK to run as you desire. To conduct what you ask for, the simplest way is to, on a PC (you cannot do this on MAC):
1) Uninstall, from your PC, any BB OS packages
2) Make sure you have the BB Desktop Software already installed
3) Download and install, to your PC, the BB OS package you desire:
4) If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
5) Launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC. If, during the process, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
Don't forget to backup.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
Good luck and let us know!