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IFYCHUKWUNEKE
Posts: 1
Registered: ‎06-08-2013
My Device: BLACKBERRY CURVE 9370
My Carrier: VISAFONE
Accepted Solution

MY CURVE 9370 SHARING SAME EMAIL ID WITH MY BOLD 9780

Dear Friends,

I need help. I found out that my curve 9370 is sharing the same email id with my bold 9780 thus not allowing me make use of the curve 9370 as a different device from the bold 9780.

When I try to set up the blackberry messenger on the curve it keeps displaying error report that the blackberry id is already associated with BBm on another device

Ify

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: MY CURVE 9370 SHARING SAME EMAIL ID WITH MY BOLD 9780

Hello IFYCHUKWUNEKE

 

Welcome to BlackBerry Support Forums

 

You have to perform a Security wipe on any one of your Device and use a complete new BlackBerry ID on that particular device . It will allow you to use those two device as different . So, first do a backup of your device in which you'll perform those step then follow this KB and use a new BlackBerryID :

 

KB26694 : How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone

 

I hope it will help.

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