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BlackBerry® Curve™

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New Contributor
dougy109
Posts: 3
Registered: ‎12-18-2012
My Device: Curve 9300

Mass storage mode disappeared?

I have been trying to connect my Blackberyy Curve 9300 to my computer, however it is not responding to being plugged in via USB. I have tried to go into the options to check that mass storage mode is enabled, however this option has disappeared from the menu. I cannot sync either as the phone is not recognising that it has been plugged into a pc, it does however charge when plugged in via USB. Does anyone have a fix for this problem please? as I am out of ideas.

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Elite II
tanzim
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800

Re: Mass storage mode disappeared?

To enable mass storage mode complete the following steps:

 

  1. From the Home screen of the BlackBerry smartphone, select
    BlackBerry 6 and BlackBerry 7: Options > Device >
    Storage
    BlackBerry Device Software 4.5 to 5.0: Options > Media Card or Memory
    BlackBerry Device Software 4.3 and lower: Options > Advanced Options >
    Media Card

  2. Enable Media Card Support
    BlackBerry 6 and BlackBerry 7: Put a check mark beside
    Media Card Support.
    BlackBerry Device Software 5.0 and lower: Set Media Card Support to On.

  3. For BlackBerry Device Software 5.0 and lower, set Mass Storage Mode Support to On.
  4. For BlackBerry Device Software 5.0 and lower, set Auto Enable Mass Storage Mode When Connected to Prompt or Yes.
  5. Press the Menu key and click Save.

Check the below knowledge base article for knowing more details  -

 

KB13564 How to enable or disable mass storage mode on the BlackBerry smartphone.

tanzim                                                                                  
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New Contributor
dougy109
Posts: 3
Registered: ‎12-18-2012
My Device: Curve 9300

Re: Mass storage mode disappeared?

I cannot complete this as the checkbox that allows me to activate mass storage mode is not present. My media card is enabled and I can access data on it.

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Elite II
tanzim
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800

Re: Mass storage mode disappeared?

Are you trying to find that Mass Storage Mode when your device is connected to computer via USB! If yes remove the USB connection and try again.

tanzim                                                                                  
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New Member
ryrysantos28
Posts: 3
Registered: ‎08-22-2013
My Device: Blackberry Curve 9220

Re: Mass storage mode disappeared?

I have the same problem. I have everything that's supposed to be checked. And disconnected the USB from my BB but there still isn't an optio for enabling mass storage

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