BlackBerry® Curve™

[SanityDeleted]

I've done a bit of digging, trying to find a solution to my problem before I posted, but most posts in the vein of a Media Card unrecognized/unable to format trail off into "is your SD card bad?" with no response following. So here's where I stand:

My phone: Blackberry Curve 8330

My Carrier: Verizon

My OS: v4.5.0.175

My problem:

2gb media card has been used in phone since purchase in July '08. As of 2 weeks ago, phone no longer reads media card. Media card is recognized by phone (meaning phone detects whether card is present or not). Error message of  "Media card cannot be read. Verify that the memory card is formatted." Attempts to format via phone fail immediately. When plugging into computer via USB (with Mass-Storage Enabled), Blackberry device is recognized, but no media card is present. A greyed-out drive ( I: ) appears in My Computer, but is inaccessable and cannot be checked, opened, or formatted (Error message; "Please insert a disk into drive I: ).

Attempted solutions:

Have used 3 different media cards: 2gb Sony, 2gb PNY, 8gb. Each card tested via SD adapter and all read correctly in My Computer: can move files to/from, checkdisk, and reformat. Have formatted all via PC. Each card gives same error "Media card....formatted" as stated above. Hard reset (battery pull) has no effect. Have removed battery for 48 hours (in case there were any stubborn capacitors, or something like that). Have turned Mass Storage, Encryption, and Media Card support On and Off, removed and reinserted card with each parameter changed, no effect (I can give you the list of all of that, but you get the idea. I'm decently thorough). Rolled back the OS to previous version (via Desktop Manager), problem still exists. Re-upgraded to current version, no change.

To sum up, the phone works fine, but the media card may as well not be there. It's not the card(s), and I don't think it's the software, given that I changed the OS up and down, so I'm assuming maybe hardware. I'd appreciate any suggestions, and if you need any further info, I'll do my best to provide.

-SanityDeleted

[sdgardne · Accepted solution]

Hi and Welcome to the Forums!

Excellent diagnostics! Well done!

Sadly, from your information, the only thing that I can conclude is a hardware problem of the BB itself. You've done everything I can think of to determine the root cause, and that all points to the BB hardware. Since you are out of warranty, if you purchased any extended service contract, you may wish to investigate the use of that. Otherwise, I'm sure your carrier will be recommending replacement -- at a price (to you).

Best!

[SanityDeleted]

Heh. I was afraid of that. And now, to tackle the beast that is Verizon customer service. Wish me luck!

-SanityDeleted

[kuttbuddy]

Thanks your info was very helpful!