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BlackBerry® Curve™

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New Contributor
sweade
Posts: 2
Registered: ‎03-24-2009
My Device: Not Specified
Accepted Solution

Messages (Count)

Yesterday when I connected my phone to the desktop software it did a complete update of the phone software and after restarting since then on the home screen it says

"Messages (1 Unread) even though there are 0 messages in any of the folders. The only way I can stop this is in "Options" "Display Message Count" to None

 

Which is annoying to say the least, does anybody know how on earth I can reset the counter to 0 and start again...

JSanders
Posts: 87,328
Likes: 23,336
Solutions: 6,028
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Messages (Count)

Try these tips for your fix...

http://www.blackberryfaq.com/index.php/How_do_I_reset_my_message_counter_to_clear%2C_or_zero%3F




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New Contributor
sweade
Posts: 2
Registered: ‎03-24-2009
My Device: Not Specified

Re: Messages (Count)

Perfect thanks Kudos took the battery out and it's all back and working with no Unread messages being displayed
JSanders
Posts: 87,328
Likes: 23,336
Solutions: 6,028
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Messages (Count)

You are very welcome. 99% of the time, one of those methods will clear that counter.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code