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New Member
vail125
Posts: 1
Registered: ‎02-16-2010
My Device: 8320 curve
My Carrier: T-Mobile

Messages being deleted and don't know why

Why are my messages being deleted with without my permission? I have a 8320 curve. I will have been testing at night and then in the morning the text messages that were in the inbox will be gone, deleted. The only ones that will be there are the messages that I have saved.  I have the setting to keep messages forever to see if that would fix it, but it did not. Please help.

 

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JSanders
Posts: 83,935
Likes: 22,805
Solutions: 5,879
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Messages being deleted and don't know why

First thing? Check the File Free at Options > Status, what is the number at File Free?

Now, leaving the device powered ON, remove the battery of your device, hold a minute, replace and reboot.
What is the File Free now?

Read this: http://www.blackberryforums.com/general-blackberry-discussion/116396-managing-your-bb-memory-lost-ca...

And this: http://www.blackberryforums.com/general-blackberry-discussion/112029-losing-call-logs-sms-emails-opt...

Additional links to read:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB15345&sliceId=SAL_Pub...
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB14320&sliceId=SAL_Pub...
http://www.blackberry.com/btsc/dynamickc.do?externalId=KB14213&sliceId=SAL_Public&command=show&forwa...




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New Contributor
luckyladyy
Posts: 8
Registered: ‎03-03-2010
My Device: Blackberry Torch 9800
My Carrier: att

Re: Messages being deleted and don't know why

Click on your sms/mms folder, click on menu button, go to options, then general options...  at very bottom Keep messages -  choice of 15 days or forever.  

 

:smileyhappy:

 

 

 

 

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