BlackBerry® Curve™

[cornestaal]

I keep getting the error message:  Messenger failed to register with the Blackberry Messenger service.  I have checked the dates and also rebooted by removing the battery for a while.  The problem still persists.  Does anyone have a solution, please?

[JSanders Resident Expert]

1) Register HRT: (OS5) Home Screen > Options > Advanced Options > Host Routing Table > Scroll to any line entry and > press the Menu key > and then click Register Now. If you have an OS 6 or OS 7 device, Look at Options > Device > Advanced > Host Routing Table, etc.

2) Resend Service Books: Article ID: KB02830 How to send the service books for a BlackBerry Internet Service account. http://www.blackberry.com/btsc/KB02830

3) Then, with the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.

[cornestaal]

Thank you for the reply.  I have tried all of the options, but BBM still fails to register.  I keep getting the following message on BBM even though I received the email that I am registered on the BB network:  "Blackberry Messenger failed to register with the Blackberry Messenger service.  Registration is necessary to use the features of this application.  Please ensure your device time is correctly set, open the My Profile screen and check the Blackberry Messenger registration status."  

The status is "Registration Failed"

[frana]

Hi. Have you resolved the issue yet? I have the same problem, I bought my curve 9320 out of the box and its been saying that since the first time. Please help if you have the answer.

[JSanders Resident Expert]

Check your Options > BlackBerryID.

Have you logged that in? if not, do so.

Also, do you have an email account registered on the device?

[frana]

Yes I have. And yes I do.

[cornestaal]

Hi.... No, I still have the issue and no one seems to know how to fix it. Sorry I couldn't help. If you find a solution, would you mind please posting it here? Thanks

[cornestaal]

Have BlackBerry ID and registered email on device. All working fine except the BBM registration error.

[JSanders Resident Expert]

For either of you, have you tried sending a PIN message to another BlackBerry user.

Go to your main Messages folder and compose a PIN message entering the other user's PIN.

[frana]

Yes I can send Pin messages and they deliver. I went to technicians today and even they don't know what is wrong. Its really weird.