11-19-2012 08:37 AM
I keep getting the error message: Messenger failed to register with the Blackberry Messenger service. I have checked the dates and also rebooted by removing the battery for a while. The problem still persists. Does anyone have a solution, please?
11-19-2012 09:12 AM
1) Register HRT: (OS5) Home Screen > Options > Advanced Options > Host Routing Table > Scroll to any line entry and > press the Menu key > and then click Register Now. If you have an OS 6 or OS 7 device, Look at Options > Device > Advanced > Host Routing Table, etc.
2) Resend Service Books: Article ID: KB02830 How to send the service books for a BlackBerry Internet Service account. http://www.blackberry.com/btsc/KB02830
3) Then, with the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.
11-20-2012 03:20 AM
Thank you for the reply. I have tried all of the options, but BBM still fails to register. I keep getting the following message on BBM even though I received the email that I am registered on the BB network: "Blackberry Messenger failed to register with the Blackberry Messenger service. Registration is necessary to use the features of this application. Please ensure your device time is correctly set, open the My Profile screen and check the Blackberry Messenger registration status."
The status is "Registration Failed"
12-02-2012 03:36 PM
12-02-2012 11:38 PM
Check your Options > BlackBerryID.
Have you logged that in? if not, do so.
Also, do you have an email account registered on the device?
12-03-2012 07:11 AM
For either of you, have you tried sending a PIN message to another BlackBerry user.
Go to your main Messages folder and compose a PIN message entering the other user's PIN.