Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Curve™

Reply
New Contributor
cornestaal
Posts: 4
Registered: ‎11-19-2012
My Carrier: Cell C

Messenger failed to register

I keep getting the error message:  Messenger failed to register with the Blackberry Messenger service.  I have checked the dates and also rebooted by removing the battery for a while.  The problem still persists.  Does anyone have a solution, please?

Please use plain text.
JSanders
Posts: 80,363
Likes: 22,301
Solutions: 5,743
Registered: ‎04-01-2008
My Carrier: Verizon

Re: Messenger failed to register

1) Register HRT: (OS5) Home Screen > Options > Advanced Options > Host Routing Table > Scroll to any line entry and > press the Menu key > and then click Register Now. If you have an OS 6 or OS 7 device, Look at Options > Device > Advanced > Host Routing Table, etc.

2) Resend Service Books: Article ID: KB02830 How to send the service books for a BlackBerry Internet Service account. http://www.blackberry.com/btsc/KB02830

3) Then, with the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.





1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
cornestaal
Posts: 4
Registered: ‎11-19-2012
My Carrier: Cell C

Messenger failed to register

Thank you for the reply.  I have tried all of the options, but BBM still fails to register.  I keep getting the following message on BBM even though I received the email that I am registered on the BB network:  "Blackberry Messenger failed to register with the Blackberry Messenger service.  Registration is necessary to use the features of this application.  Please ensure your device time is correctly set, open the My Profile screen and check the Blackberry Messenger registration status."  

 

The status is "Registration Failed"

Please use plain text.
New Contributor
frana
Posts: 4
Registered: ‎12-02-2012
My Carrier: 8ta

Re: Messenger failed to register

Hi. Have you resolved the issue yet? I have the same problem, I bought my curve 9320 out of the box and its been saying that since the first time. Please help if you have the answer.
Please use plain text.
JSanders
Posts: 80,363
Likes: 22,301
Solutions: 5,743
Registered: ‎04-01-2008
My Carrier: Verizon

Re: Messenger failed to register

Check your Options > BlackBerryID.

 

Have you logged that in? if not, do so.

Also, do you have an email account registered on the device?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
frana
Posts: 4
Registered: ‎12-02-2012
My Carrier: 8ta

Re: Messenger failed to register

Yes I have. And yes I do.
Please use plain text.
New Contributor
cornestaal
Posts: 4
Registered: ‎11-19-2012
My Carrier: Cell C

Re: Messenger failed to register

Hi.... No, I still have the issue and no one seems to know how to fix it. Sorry I couldn't help. If you find a solution, would you mind please posting it here? Thanks
Please use plain text.
New Contributor
cornestaal
Posts: 4
Registered: ‎11-19-2012
My Carrier: Cell C

Re: Messenger failed to register

Have BlackBerry ID and registered email on device. All working fine except the BBM registration error.
Please use plain text.
JSanders
Posts: 80,363
Likes: 22,301
Solutions: 5,743
Registered: ‎04-01-2008
My Carrier: Verizon

Re: Messenger failed to register

For either of you, have you tried sending a PIN message to another BlackBerry user.

 

Go to your main Messages folder and compose a PIN message entering the other user's PIN.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
frana
Posts: 4
Registered: ‎12-02-2012
My Carrier: 8ta

Re: Messenger failed to register

Yes I can send Pin messages and they deliver. I went to technicians today and even they don't know what is wrong. Its really weird.
Please use plain text.