08-11-2008 02:57 PM
I bought a brand new curve over the weekend, upgrading from an 8703. I synked my new bb with my laptop to get all the content from my old bb and every thing came over just fine, past call logs, phone book, emails, you name it.
My boyfriend also got a new bb at the same time, and we quickly realized we weren't able to talk to each other through the messenger.. ok. We updated the PIN's in our contacts on both units, but still were unable to message each other.
We were both able to message our friends and they were able to message us no problem. I was also able to send out a pin message to him, again no problem. So we thought we'd try to delete each other off our messengers and re-add. He sent a request out to me, and it stayed in "pending" mode for ever while I never got a notification. I then tried adding him, and to my suprise when I clicked on his name from the contacts list got promted to pick an email address. I canceled and tried adding using "use once" and only had the option to add a contact using email and no pin option.
So at this point I called tech support through my provider. We tried turning off the unit, removing battery, deleting and resending books.. nothing worked. The rep thought we could delete the messenger application and reinstall it, however he was unable to reinstall the application remotely. He asked me to upload the BB software from the BB site, and upload it to my curve using the desktop manager. Since I was in the car at the time we had to end the call there. Today, I tried doing that and when I go to the Application Loader the only option I have to add/delete if Facebook. I'll be calling tech support back tonight, but in the mean time does any one have any insight as to what this could be?
Nothing like getting a brand new toy.. that's not working
08-11-2008 03:22 PM
Hi and welcome to the forums!
Did you down load the BB messenger from here?
08-11-2008 04:01 PM
No.. I ended up here:
Should I try downloading the messenger by itself from the link you posted?
08-11-2008 04:04 PM
No if that's your carrier thats fine. What version of Desktop software did you load?
Also, how did you download the BBmessenger software, did you save it to a file?
08-11-2008 04:09 PM
08-11-2008 04:15 PM
Click on the file to open it up and it will put it where the Desktop software can find it.
Then go to apploader and checki t to load
Let me know if you need more assistance!