Thank you for your advise, I really apreciate it, I wrote in spanish since I wasn't aware of the other site.
In this case I'd like to get help with my device since it self-restarted and then it won't reload the OS again, it stops on the black screen where the Blackberry logo is shown above the progress bar and when it gets to a 70% it won't move and I need to know if I can do something about it or if I must go to a service center in order to get the device fixed.
I already removed the battery, applied the soft reset and anything is working.
Thank you again for your help
