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New Member
Posts: 1
Registered: ‎08-30-2013
My Device: Curve 9320
My Carrier: 3

My 3G is on but my bbm and Internet won't work?

So recently on my curve 9320 my 3G has stopped working. The dots next to the 3G sign have disappeared and my bbm won't let me send messages and see recent updates. Also when I go on the Internet it takes a really long time to load up a page. I've tried taking out the battery and turning off and restoring the connections but nothings working? Help please?
Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: My 3G is on but my bbm and Internet won't work?

Hi Catbug123

 

Welcome to BlackBerry Support Forums

 

First try those steps in the same sequence:

 

1- Register your Handheld .

  • KB00510 : How to register a BlackBerry smartphone with the wireless network
  • Wait till a Registration messages comes in your message box.

2- Resend your Service Book

  • KB02830 : Send the service books for the BlackBerry Internet Service
  • ( Wait till a Registration Message comes in your message box for each email that you have configured on your device )

3-  Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back

 

Plesae note if you're unable to recieve those registration messages then you have to call your carrier to know if they were having any issues with there network of the problem is within your account .

 

Good luck.

 

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