BlackBerry® Curve™

[poppet]

Hi, my 9300 is 6/7 months old and will not charge, looks like it might be the charging point in the phone , how do i go about getting this fixed, what is the warranty on a phone ?? cant find any e-mail address to contact blackberry !!!!

thanks

poppet

[sdgardne]

Hi and Welcome to the Community!

First, please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

1. With the battery inside, connect your BB to the wall charger
2. Leave it alone for 2 hours, no matter what the LED or the display does
3. Remove the battery
4. Wait 15 minutes
5. Insert the battery
6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.

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Second, your theory may well be correct...but it is also possible that your battery has experienced a problem...to test, this sequence is needed:

1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem. You also may need to try different charging devices, just in case that is where the problem resides.

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Lastly, RIM provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into RIM at no charge to the end user. When you obtained your BB, you should have received documentation instructing you as to exactly the terms of your warranty along with how to seek support under your warranty.

There also might be some good reading here:

• http://us.blackberry.com/legal/handheld-limited-warranty.html

Good luck and let us know!

[allicat]

on number 2 on the first one would it make a difference if you leave the plug in longer

[sdgardne]

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allicat wrote:
on number 2 on the first one would it make a difference if you leave the plug in longer

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Hi and Welcome to the Community!

In rare cases, yes...if the battery has been badly depleted, 4 hours on each of the "leave it to charge" steps can make a difference. But, truly, if the BB won't boot after 2 hours of charging, even if well depleted, then there likely is something else wrong...you might go 2 hours on step 2, but then 4 hours (or more) after it boots up.

Good luck!

[allicat]

thank you very much