Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Curve™

Reply
New Member
poppet
Posts: 1
Registered: ‎08-14-2012
My Device: 9300 Curve
My Carrier: Vodafone

My 9300 Curve wont charge

Hi, my 9300 is 6/7 months old and will not charge, looks like it might be the charging point in the phone , how do i go about getting this fixed, what is the warranty on a phone ?? cant find any e-mail address to contact blackberry !!!!

thanks

poppet

Please use plain text.
Hall of Famer II
sdgardne
Posts: 46,987
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: My 9300 Curve wont charge

Hi and Welcome to the Community!

First, please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.



Second, your theory may well be correct...but it is also possible that your battery has experienced a problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem. You also may need to try different charging devices, just in case that is where the problem resides.

 


 

Lastly, RIM provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into RIM at no charge to the end user. When you obtained your BB, you should have received documentation instructing you as to exactly the terms of your warranty along with how to seek support under your warranty.

There also might be some good reading here:

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
allicat
Posts: 2
Registered: ‎12-07-2012
My Device: curve 9300

Re: My 9300 Curve wont charge

on number 2 on the first one would it make a difference if you leave the plug in longer
Please use plain text.
Hall of Famer II
sdgardne
Posts: 46,987
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: My 9300 Curve wont charge


allicat wrote:
on number 2 on the first one would it make a difference if you leave the plug in longer

Hi and Welcome to the Community!

 

In rare cases, yes...if the battery has been badly depleted, 4 hours on each of the "leave it to charge" steps can make a difference. But, truly, if the BB won't boot after 2 hours of charging, even if well depleted, then there likely is something else wrong...you might go 2 hours on step 2, but then 4 hours (or more) after it boots up.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
allicat
Posts: 2
Registered: ‎12-07-2012
My Device: curve 9300

Re: My 9300 Curve wont charge

thank you very much
Please use plain text.