04-08-2013 12:40 PM
Solved! Go to Solution.
04-08-2013 01:37 PM
04-09-2013 06:21 AM
Thanks sdgardne, will try that out and get back to the Community.
Hi and Welcome to the Community!
If you are talking about your device lock password, then the only thing that can help is the user-created device lock password. There is no "master" or "override" password...only the password you created, entered exactly correctly (including all ALT, NUM, or SYM key modification uses) can unlock it and prevent the wipe.
If you have previously attached to a PC and know now to type your password on the PC keyboard, then you can do that and the counter will reset...it's the same device lock password counter regardless of which method of entry you use.
04-09-2013 06:57 AM