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New Contributor
Posts: 4
Registered: ‎03-22-2012
My Device: Curve 9830
My Carrier: Airtel India

My BB Curve 9830 is not able to pull webpages when connected to WIFI

Hi,

 

My BB 9830 is not opening web pages or any web application when I am connected to WIFI at home, the same WIFI works on other devices and laptop/desktops but when I try to use it on my device it connects ok but when I open the webpages it says unable to connect to server Please try again later and if issue persists then contact service provider.

 

 

Need urgent help on this

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: My BB Curve 9830 is not able to pull webpages when connected to WIFI

Hi madhyv

 

Do you have a BlackBerry® data plan with your wireless provider?  Have you contacted them concerning this?

 

Thanks

 

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

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New Contributor
Posts: 4
Registered: ‎03-22-2012
My Device: Curve 9830
My Carrier: Airtel India

Re: My BB Curve 9830 is not able to pull webpages when connected to WIFI

Yes, I have the plan and I have contacted them as well but the issue is not with blackberry internet, its with the access of internet on WIFI. I am not able to pull up the pages on WIFI

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: My BB Curve 9830 is not able to pull webpages when connected to WIFI

Are you able to access the web page when not connected to Wi-Fi?

 

Thanks

 

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

Highlighted
New Contributor
Posts: 4
Registered: ‎03-22-2012
My Device: Curve 9830
My Carrier: Airtel India

Re: My BB Curve 9830 is not able to pull webpages when connected to WIFI

Yes, on ISP internet I can access the pages.. Its only when I am on WIFI I am not able to access it

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: My BB Curve 9830 is not able to pull webpages when connected to WIFI

Have you tried connecting with other Wi-Fi hotspots or just the one in your home?  When connected to Wi-Fi, on your BlackBerry® smartphone, go into Manage Connections then Service Status. Check to see what the "BlackBerry Internet Service" Connection displays.

 

Thanks

 

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!