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BlackBerry® Curve™

New Member
Posts: 1
Registered: ‎03-23-2013
My Device: BlackBerry Curve 9300
My Carrier: Virgin

My BlackBerry keeps turning off


I have had my BlackBerry for 1 year and 3 months, got it as a Christmas present, and it had been fine for the first year- but then it started to get worse.

The only Apps I have on my phone are Facebook, Twitter and Kik Messenger. These do not appear to be the root of the problem as when I deleted them, the problems remained.

My phone, from a night's charge (roughly 9 hours) will claim to be at full battery, however this doesn't seem to be the case.

The battery will last for about 2 hours and then, after I have removed and replaced the battery, cut out straight after the message 'Uncaught exception: Java.lang.error' appears. This, on top of the headphone port not working and the back cover coming loose- created obvious issues.

The battery doesn't seem to be the case either, as when I replace it with a different battery the same problems occur.

There have been a few similar issues on the forums as my own- but they all require more than 30 seconds of battery to proceed.

Hope to hear from you soon,


All Replies
Hall of Famer II
Posts: 53,971
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: My BlackBerry keeps turning off

Hi and Welcome to the Community!


Hopefully you already have a good backup of your device, for I fear that with your current situation, obtaining such will not be possible. But, you can try...see the link in my auto-sig on this post for recommendations.


As for trying to recover your device, I recommend these measures:


Good luck!

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New Contributor
Posts: 8
Registered: ‎03-23-2013
My Device: 1
My Carrier: 1

Re: My BlackBerry keeps turning off