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New Contributor
kaiser-sose-52
Posts: 3
Registered: ‎05-02-2013
My Device: curve9320
My Carrier: free

My Blackberry 9320 always reset !

Hello everybody !

 

I've bought my blackberry 9320 two weeks ago, but it always reset ! I've tried to do a hard reset, a soft reset and a logicial reset, but it doesn't work anyway !

Does someone have the same problem ?

Can someone help me ?

 

Thanks you !:smileywink:

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Hall of Famer II
sdgardne
Posts: 48,285
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: My Blackberry 9320 always reset !

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.



But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

You may also need the use of these tricks:

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
kaiser-sose-52
Posts: 3
Registered: ‎05-02-2013
My Device: curve9320
My Carrier: free

Re: My Blackberry 9320 always reset !

Hey !

 

Thanks for your answer ! I've tried to do the safe mode, I will see if it works tomorrow, I will tell you.

I all the same will install the BB device desktop and save the configuration on my PC.

If the safe mode doesn't work, I will try all you said.

 

Good evening !

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New Contributor
kaiser-sose-52
Posts: 3
Registered: ‎05-02-2013
My Device: curve9320
My Carrier: free

Re: My Blackberry 9320 always reset !

Hey !

 

I tried to use it with my friend's sim, and it works normally !

No need to reload OS or to put the BB on safe mode !

 

Thank you for your help ! :smileyhappy:

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