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BlackBerry® Curve™

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Contributor
Charley16
Posts: 13
Registered: ‎02-06-2012
My Device: Blackberry curve 8520

My Blackberry Curve 9320 restarts when i play Facebook videos. Why?

I recently got a Blackberry Curve 9320 and was told it was the latest model and would have the least problems. After this i discovered that i had a reoccurring problem which is when i open or try to play videos from the internet for example, Facebook, they only play a short while and then my blackberry restarts itself. Also if i try to alter the volume on this video or go back or close it it will just freeze and not work. It is new so i do not understand why it has these problems. I have tried restarted and taking the battery out etc. but it keeps reoccurring. Can anyone tell me why this is happening or what I should do e.g. take it back?

Retired
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: My Blackberry Curve 9320 restarts when I play Facebook videos. Why?

Hello Charley16,

 

I would suggest checking to see if there are any software updates available. From a PC visit www.BlackBerry.com/update and connect the BlackBerry smartphone to the PC with a USB cord to see if there are any available updates.

 

Let us know if this helps.

Thanks.

-HB

 

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Contributor
Charley16
Posts: 13
Registered: ‎02-06-2012
My Device: Blackberry curve 8520

Re: My Blackberry Curve 9320 restarts when I play Facebook videos. Why?

Thanks i shall try this :smileyhappy: