BlackBerry® Curve™

[IHaveBBPromblems5]

I have the same problem. Just a few minutes ago my Blackberry Curve 9300 3G just completely shut down on me? I never had this happen before, I had the white screen but with that i wiped my phone. This is something new and i dont know how to fix it...... Can someone please help me with this. I only have the phone for 20 months and its now ginving me problems.

[merissadickinson]

Hi,

I had my phone on charge all night as per usual and i woke up to a white screen. I thought nothing of it as it has done this loads before so i took the battery out and put it back in and it worked. I then went to get a drink and when i returned my phoen was off. It wont turn back on no matter what i do. I have tried taking the battery out and putting it back in, i have tried charging it and i have tried leaving the battery out for a while before putting it back in and nothing. 

I use my phone all the time, so any help on how to fix this would be great thanks. 

[sdgardne]

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merissadickinson wrote:

Hi,

I had my phone on charge all night as per usual and i woke up to a white screen. I thought nothing of it as it has done this loads before so i took the battery out and put it back in and it worked. I then went to get a drink and when i returned my phoen was off. It wont turn back on no matter what i do. I have tried taking the battery out and putting it back in, i have tried charging it and i have tried leaving the battery out for a while before putting it back in and nothing. 

I use my phone all the time, so any help on how to fix this would be great thanks. 

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Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

1. With the battery inside, connect your BB to the wall charger
2. Leave it alone for 2 hours, no matter what the LED or the display does
3. Remove the battery
4. Wait 15 minutes
5. Insert the battery
6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.

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It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

Good luck and let us know!

[merissadickinson]

I have just tried that and it still won't turn on. I also tried using someone else's battery earlier and that never worked either. any other ideas?

[sdgardne]

Hello again,

From what you describe, you've performed all of the first section, with no success. But, also from what you say, you only tried half of the second section. Or did I misread what you said?

Let us know.

[lilyrosexoxo]

This happened to me but after I removed the battery and sim and held the on button for ages, it turned on

[juice2423]

My phone had the same problem but i found the fix.

1step- take off phone battery
2step- plug in phone to charger
3step- leave phone plugged in til battery sign comes up.
4step- once battery sign comes up put battery back in and leave it charging.

This should fix your problem and make sure to leave it charging without batter for a while i left mine charging for a whole day.