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BlackBerry® Curve™

New Member
Posts: 1
Registered: ‎04-24-2013
My Device: Curve 8520
My Carrier: o2

My Internet Wont Work??

My web browser was working up to 1pm today, by the signal it has GMS by it it wont let me acces the internet at all what can i do

All Replies
Trusted Contributor
Posts: 141
Registered: ‎04-16-2013
My Device: bold 9900
My Carrier: 0

Re: My Internet Wont Work??

try a battery pull first
you may have to connect to a PC and BB desktop manager to do a complete reload of the OS if that doesnt work
Posts: 35
Registered: ‎04-23-2013
My Device: 9900
My Carrier: Tmobile

Re: My Internet Wont Work??

[ Edited ]

Thats valid!! battery pull will always work...


But if you still have the same problem,  confirm the error message that you  receive once you access the internet.


By the  way,  are you connected to the internet using your service provider's network or over WiFi?


Also    confirm that you  have the  Internet service books on your device Smiley Happy



Go to  the home screen on your BlackBerry

Look for options

Select advanced options

Go to  Servicebooks

Look for IPPP for BlackBerry  Internet Service  service book

Also  should be  another one that says Browsing or browse..


Let me know if you have them...  Smiley Happy









Hall of Famer II
Posts: 53,959
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: My Internet Wont Work??

Charbee91 wrote:

My web browser was working up to 1pm today, by the signal it has GMS by it it wont let me acces the internet at all what can i do

Hi and Welcome to the Community!!

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Resend Service Books

  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.

Good luck!

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