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New Contributor
Posts: 3
Registered: ‎10-27-2010
My Device: Blackberry Curve 8900

My Phone Screen Keeps Going White Out Of Nowhere

Device info

Your carrier: Fido

Model info and OS version (Go to Settings, then Options, then about): i dont know where to find this :smileysad: even in about..

Add above to you profile if you dont wat to type it in all the time.

Apps and free space

File free before and after a battery remove/replace. 116106376 bytes

Apps installed and their version if possible.  none

BT device model/version (you will have to look at the BT device): ?

 

 

My blackberry recently went to a white screen out of nowhere.. i pop the battery out and the red light goes on and it goes to the loading screen (white screen with timer thing in middle) but then it goes back to the white screen.. only solution ive found is to connect it to the charger to get it to turn back on..this happened like once a week for the past two weeks.. but this week its happened more than once and im getting worried

now recently.. the charger kidn of broke.. it can still charge the blackberry its just that it has to be positioned a certain way.. i was wondering if this is happening because the battery isnt fully charged? in that case i could go and buy a new charger.. but i really relaly like my phone can you guys please help?

Posts: 88,787
Likes: 23,674
Solutions: 6,094
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: My Phone Screen Keeps Going White Out Of Nowhere

You need to connect to Desktop Manager ASAP and get a backup of your device before you lose everything. Get that done first and foremost.

 

Then, you need to wipe and reinstall the operating system.

 

You will need to use JL_Cmder to wipe the device and subsequently load the OS to the device. Follow the instructions here:

http://www.blackberryfaq.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F

After the install is complete, use Desktop Manager to restore your data from the backup.

 

Now, I think the challenge is going to be keeping a good connection with your USB port if you think the port might be going wonky.




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New Contributor
Posts: 3
Registered: ‎10-27-2010
My Device: Blackberry Curve 8900

Re: My Phone Screen Keeps Going White Out Of Nowhere

what exactly will the backup actually back up

will it back up saved text msgs?

and other small things like my notes?

Posts: 88,787
Likes: 23,674
Solutions: 6,094
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: My Phone Screen Keeps Going White Out Of Nowhere

Everything, including your third party applications if you tell it to do so.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
Posts: 3
Registered: ‎10-27-2010
My Device: Blackberry Curve 8900

Re: My Phone Screen Keeps Going White Out Of Nowhere

this still did not help

Posts: 88,787
Likes: 23,674
Solutions: 6,094
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: My Phone Screen Keeps Going White Out Of Nowhere

You really could post more detail than "this did not help". How is someone helping you supposed to diagnose that?

 

So, do this below. You might lose everthing saved on the device.

 

1) Make sure you have Blackberry Desktop Manager installed.
http://na.blackberry.com/eng/services/desktop/
2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):

"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm

3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Congrats! Just don't disconnect anything and let the lengthy process finish completely.

NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.
http://www.blackberryfaq.com/index.php/BlackBerry_Operating_System_Downloads
Just select the appropriate carrier and network type, select your Blackberry model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code