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New Member
sannas
Posts: 1
Registered: ‎04-23-2013
My Device: blackberry curve 9360
My Carrier: vodacom
Accepted Solution

My blackberry 9360 wont unlock

My blackberry 9360 wont unlock. The number keys are working but not the letter keys. Its a day old!! Please help!

Please use plain text.
Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: My blackberry 9360 wont unlock

Hello sannas

 

Welcome to BlackBerry Support Forums

 

 

To unlock your device from a device password that you already set , you have to enter the correct password that you already set. If you're having problem then first perform a battery pull restart by removing the battery while your device is Powered On . wait for a min. then reinsert it back .

 

After reboot you have to try and enter the correct password. If you have a mixture of different characters in your password,and you are not able to properly enter those on the BlackBerry  keyboard. For example , if your password is

  • sannas123
  • And you enter s > a >n > n > a > s  > alt > 1>2>3
  •  the actual result will be
  • sannas1er
  • You must enter
  • s > a > n > > n > a > s >  alt > 1 > alt > 2 > alt > 3
  •  to get sannas123 on your device.

 

So,  while on the BlackBerry  keyboard you think you are typing sannas123, you are actually typing sannas1er. Please type it again carefully , I hope you'll be able to enter those in your device . Or else if you fail then your device will wipe itself as for security reason. 

___________________________________________________________________________

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Contributor
vernon008
Posts: 26
Registered: ‎04-10-2012
My Device: 9900
My Carrier: vodafone

Re: My blackberry 9360 wont unlock

If the phone is new kindly get it replaced from the service center.

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Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: My blackberry 9360 wont unlock


vernon008 wrote:

If the phone is new kindly get it replaced from the service center.


Hello ,

 

This post has already been solved by the user , and why should a Carrier or Service Center replace that phone ? It is just a Device password that an user set , not a hardware or software issue !

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
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New Member
skhosana
Posts: 1
Registered: ‎05-28-2013
My Device: z10 curve
My Carrier: 0799691312

Re: My blackberry 9360 wont unlock

Unlock my black berry because it has wiped up and locked I cant even use it
Please use plain text.