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New Contributor
catasaurus
Posts: 2
Registered: ‎09-04-2008
My Device: Not Specified

My blackberry freezes

Sometimes when I'm texting, my blackberry just freezes.  Is it because it's over loading because I use it too much?  Also, it like restarts itself and then all my messages and call logs get erased.  Is there a way I can fix this?
Elite I
jmrmb80
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: My blackberry freezes

Sounds like your device is running low on memory. Check under Options | Status and see what your File Free Number is. Afterwards take the battery out of your device for 1 min and put it back in. Check your File Free number again to see if it increased. A more permanent solution for ways to free up space can be found in this post:

 

http://supportforums.blackberry.com/rim/board/message?board.id=8300&message.id=9225#M9225

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New Contributor
catasaurus
Posts: 2
Registered: ‎09-04-2008
My Device: Not Specified

Re: My blackberry freezes

Is 26285174 bytes a low number?  Because I tried it and it still freezes when I text
Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: My blackberry freezes

You have low free memory left on your device. I usually average around 45 to 46 MGM.

Do you have a lot of third party applications on your BB , weather, I call,bbalerts etc?

I do not know your experience level, so if you know this I'm sorry but please read and let me

know if this applies.

 

Most people close the applications by pressing the escape or red key. This does not close the applications.

Each application has a CLOSE option. For instance if you are in the calendar hit the menu key (spotted key) and scroll down to the bottom CLOSE is listed. Go through each application and press close. Go into the browser press menu and options select cache operations clear all categories and hit escape it will say cleaning memory.

Go to options - security - memory cleaning - enable it. The BB will now clean memory when idle for 5 minutes.

you will have an icon on you screen for memory cleaning make sure you press it. Make sure you use the CLOSE button each time you are done with an application.

 

http://supportforums.blackberry.com/rim/board/message?board.id=8300&message.id=9225#M9225

 

If you follow these steps and keep up with your memory your phone will operate smoothly.

Please let us know if you need help with any of the steps.

Thanks,

Please complete all the steps listed and and I believe you will see a big improvement in your phones functions.

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Guru I
Xandrex
Posts: 18,406
Registered: ‎07-29-2008
My Device: Z30, Playbook, 9320BES
My Carrier: B&You _ SFR

Re: My blackberry freezes

hello,

 

I think it's a problem of too many applications running atthe same time.

 

I think you should first try the "soft reboot" tip :
hit the three keys at the same time :

  • Alt
  • Right Shift
  • Del

if that does not work, try the "hard reboot" tip :
  1. with the blackberry on, remove the battery and wait for a minute.
  2. put the battery back and wait for 5 minutes for the blackberry to



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New Member
chesspro
Posts: 1
Registered: ‎06-22-2011
My Device: Blackberry - Bold

Re: My blackberry freezes

Thank you for your posts guys. Bifocals, provided the solution that work for me.  Best solution I found. 

New Member
ginceasar
Posts: 2
Registered: ‎08-28-2011
My Device: Oxford

Re: My blackberry freezes

I got the new Oxford flip 2 months ago and it freezes all the time. Texting, starting an email, searching, whenever. It also does not allow me delete "prior" messages, often. I hope this fixes itself when I go to Sprint next week?
New Member
ginceasar
Posts: 2
Registered: ‎08-28-2011
My Device: Oxford

Re: My blackberry freezes

And also the battery has to be recharged twice a day and I am at home with a broken foot, so don't use it much??
Visitor
shaquille
Posts: 1
Registered: ‎09-29-2012
My Device: bold 9700

Re: My blackberry freezes

Hello When I Try To Cut On My Mobile NetWork My Black Berry Freezess.....Why Is This Happening And How Can I Fix It?

New Member
silverlineing
Posts: 2
Registered: ‎03-29-2013
My Device: 0800

Re: My blackberry freezes

alll you need is a memory card cause it hasnt got anoth mem