02-03-2013 04:51 PM
Whenever i listen to music my phone just turns off. the screen either goes white or black and now it wont turn back on at all ive tried taking the battery out but it just loads for a few seconds then turns off again. help!!!!!!!!
02-04-2013 05:02 AM
Welcome to BlackBerry Support Forums
From what you described it appears that you should try a new battery,to see if that's a battery issue . Have you tried that ? Or start your device on Safe Mode , then play the same ,see if your device turn off itself.
KB17877 : How to start a BlackBerry smartphone in Safe Mode
If even on safe mode it trun off then you might have to replace your Battery with a new one.