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BlackBerry® Curve™

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lucyd
Posts: 1
Registered: ‎02-03-2013
My Device: blackberry curve 8520
My Carrier: o2

My blackberry keeps tuning off

Whenever i listen to music my phone just turns off. the screen either goes white or black and now it wont turn back on at all :smileyfrustrated: ive tried taking the battery out but it just loads for a few seconds then turns off again. help!!!!!!!!

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: My blackberry keeps tuning off

Hi lucyd

 

Welcome to BlackBerry Support Forums

 

 

From what you described it appears that you should try a new battery,to see if that's a battery issue . Have you tried that ? Or start your device on Safe Mode , then play the same ,see if your device turn off itself. 

 

KB17877How to start a BlackBerry smartphone in Safe Mode

 

If even on safe mode it trun off then you might have to replace your Battery with a new one.

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