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BlackBerry® Curve™

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blastersmedia
Posts: 2
Registered: ‎03-22-2013
My Device: 9360
My Carrier: 02

My blackberry messenger stuck

Please what should I do? BBM is stuck on 'SETTING UP BBM' Suggestions will be appreciated

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: My blackberry messenger stuck

Hello blastermedia

 

Welcome to BlackBerry Support Forums

 

I assume you have BlackBerry Data Plan / BIS already on your account , if not then call you carrier to activate that it fix your current  issues with BBM7.

 

If you already have that ( BIS ) on your account then you can try this to see if that help . First On your Homescreen go to Options > Device > Application Management > Delete BlackBerry Messenger from the list 

 

 KB10040  :  How to view or remove installed application on a blackberry smartphone

 

Then perform a Battery pull restart by removing the Battery while your device is Powered On .wait for a min. then reinsert it back . Finally from your BlackBerry Browse to www.blackberry.com/bbm to download the recent version of BBM available for your device. After installing your device may reboot and associate with your BlackBerry ID.

 

 

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