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New Contributor
allen2112
Posts: 4
Registered: ‎11-07-2008
My Device: Not Specified
Accepted Solution

My blackberry will not communicate with my computer

I have a blackberry 8310 and I can not get it to work with my computer. It was my girlfriend’s daughter’s phone and she gave it to me for business prepuces. Of Corse the box and software is missing and is no where in sight.I thought I could download what I needed of the blackberry web site, this is not the case? Also the USB cable, the cable plugs into the USB port and the phone, is this ok or do I need a cable just for this phone? AT&T support is a joke and I thought I could fix the problem my self and now know I’ve hit the wall as to what proper software and protocols I need to meet. Thank you for your help.

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JSanders
Posts: 83,756
Likes: 22,785
Solutions: 5,870
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: My blackberry will not communicate with my computer

Make certain your USB cable is connected to one of the PC's main rear USB ports. Not a USB hub, nor a monitor USB port, nor a USB port on the front of the PC.

Download Desktop Manager from here:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22




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Forums Veteran III
urumilton
Posts: 4,526
Registered: ‎10-16-2008
My Device: Bold - T-mobile

Re: My blackberry will not communicate with my computer

From this link you can download the software

https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22

 

If you dont have the usb cable you must buy one, use the same like Motorola Phones. 

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New Contributor
allen2112
Posts: 4
Registered: ‎11-07-2008
My Device: Not Specified

Re: My blackberry will not communicate with my computer

Witch software package do I need? And I’m heading out the door to perches a new USB cable to be on the safe side. Thanks man.

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Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: My blackberry will not communicate with my computer

Hi and welcome to the forums!

 

You can download the latest version here. With out media manager, Desktop 4.6:

 

https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22

 

And the manual:

 

http://na.blackberry.com/eng/deliverables/3606/Desktop_enterprise_46_final_492866_11.pdf

 

Thanks,

 

 

Please remember to resolve your thread. Put the check mark in the green box that contained your answer! Thanks

 

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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Forums Veteran III
urumilton
Posts: 4,526
Registered: ‎10-16-2008
My Device: Bold - T-mobile

Re: My blackberry will not communicate with my computer

Use the version 4.6
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If I help you with any inquire, thank you for click kudos in my post.
If your issue has been solved, please mark the post was solved.
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New Contributor
allen2112
Posts: 4
Registered: ‎11-07-2008
My Device: Not Specified

Re: My blackberry will not communicate with my computer

thanks bro got it.
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Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: My blackberry will not communicate with my computer

Good Deal !
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

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New Contributor
allen2112
Posts: 4
Registered: ‎11-07-2008
My Device: Not Specified

Re: My blackberry will not communicate with my computer

Thanks bros, you were all no this topic much faster than I could have imagined. Thanks again.

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Forums Veteran III
urumilton
Posts: 4,526
Registered: ‎10-16-2008
My Device: Bold - T-mobile

Re: My blackberry will not communicate with my computer

If you need anything else , post it.
--------------------------------------------------------------------------------
If I help you with any inquire, thank you for click kudos in my post.
If your issue has been solved, please mark the post was solved.
Please use plain text.