My computer doesn't recognize my blackberry
Hi.
I need help with this , my computer doesn't detect my BB , When I try to open the memory card from my computer there is no icon for it 
..... I tried to take the battery out for one minute, but it didn't work , the USB cable is working fine because every time that I connect the usb cable to my computer , a clock shows on my Blackberry screen ... I don't know what else to do !!
any suggestions??
thanks
Re: My computer doesn't recognize my blackberry
Hi and Welcome to the Community!
Please ensure that:
1) You have already installed the RIM Desktop Software:
oftware
esktopSoftware&lpos=us:bb
2) You have properly activated Mass Storage Mode:
- KB11879 What is mass storage mode
Are you able to see your Device Memory? With the above properly completed, you should see two additional drive letters in Windows...one for Device Memory and the other for the Media Card.
Good luck and let us know!
 button inside of their post. Please note that I am NOT a BlackBerry employee...these forums are a user-to-user community, not a formal support channel. Please treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. | |||||||
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