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BlackBerry® Curve™

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New Member
nwabisa
Posts: 1
Registered: ‎01-19-2012
My Device: BlackBerry curve 8520

My phone has frozen

My phone keeps on printing uncaught exception Application Registry wait for (0x7c802477362c3985). I can't make any calls. If I want to call my screen is frozen but I can do anything else.
Retired
SmoothRider
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: My phone has frozen

Hello nwabisa

 

Welcome to the forums. 

 

In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.

Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc

Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.

Link: http://www.blackberry.com/btsc/KB03621

Once completed test it and proceed with selective restore, here is how to restore http://bbry.lv/qgQxLo



-SR

 

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New Member
Ladyd86
Posts: 1
Registered: ‎12-13-2012
My Device: black bery curve9300

Re: My phone has frozen

Hi I have had by curve for 4 months and now the cursers keeps freezing and I have to keep taking the battery out.

I need help as I need a working phone ASAP.

I have spoken to my friend who is a IT engineer he said download desktop manager but nothing seem to work.

 

Please help me! My dog chewed up my receipt.

Elite II
tanzim
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800

Re: My phone has frozen


Ladyd86 wrote:

Hi I have had by curve for 4 months and now the cursers keeps freezing and I have to keep taking the battery out.

I need help as I need a working phone ASAP.

I have spoken to my friend who is a IT engineer he said download desktop manager but nothing seem to work.

 

Please help me! My dog chewed up my receipt.


I'm sorry at this point you may not able to claim warranty. Hence the only option for you to try reloading the device OS again. Try the below KB article for having a clean reload of device OS -

 

  • KB11320 How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop Software for Windows

tanzim                                                                                  
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