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BlackBerry® Curve™

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chloewilliams
Posts: 4
Registered: ‎10-12-2012
My Device: Curve 9360

My phone won't turn on:(

My phone ran out of battery completely and it now won't turn on, I plugged it in to charge and the red light came on, it started to reset and came up with the blackberry and the moving bar accross the middle but it keeps cutting out when it starts to turn on. All through this it's still plugged in charging. Does anyone have any tips I can try or should I get a new blackberry?!

Thanks!

Hall of Famer II
sdgardne
Posts: 48,742
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: My phone won't turn on:(

Hello!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.




It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

Good luck and let us know!


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