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New Contributor
Posts: 4
Registered: ‎09-21-2008
My Device: Blackberry Curve 8330

NOT ABLE CONNECT USING VISTA BUSINESS WITH THE DESKTOP SOFTWARE OR BLUETOOTH

SUBJECT: New Purchase of Blackberry Curve 8330 last Sunday

Per Blackberry web site, the Device Manager and Desktop & Device Manager support Vista via USB, so I tried to use the Bluetooth and I get this error message (see below). It seems there is no driver for this device. Do you know where I get the Vista driver to work via USB and/or Bluetooth? It seems what they say they support they do. Does anyone know how to fix this or to get a particular driver so at least I can use it with BLUETOOTH?   HELP, I am not personally able to use my Blackberry with the software.
 

PRODUCT: Driver software installation

PROBLEM Could not find driver software

DATE 9/21/2008 4:20 PM

STATUS: More information available

 

Windows detected a new device attached to your computer, but could not find the driver software it needs to make the device usable. Each device manufacturer typically includes driver software of a CD that comes with the device, or as a download from its website. The hardware ID of your device is BTHENUM\{426c6163-6b42-6572-7279-44736b746f70}_LOCALMFG&000f.

 

Problem signature

Problem Event Name: PnPDriverNotFound

Architecture: x86

Hardware Id: BTHENUM\{426c6163-6b42-6572-7279-44736b746f70}_LOCALMFG&000f

OS Version: 6.0.6000.2.0.0.256.6

Locale ID: 1033

Extra information about the problem

Bucket ID: 6730493

_________
Take Care,
Donna :-)
djmolinari@sbcglobal.net
Guru I
Posts: 18,528
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.1.2582; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: NOT ABLE CONNECT USING VISTA BUSINESS WITH THE DESKTOP SOFTWARE OR BLUETOOTH

have you installed Desktop Manager?  This usually includes all the drivers you'll need.  However, bluetooth support can be a little more difficult.  Desktop Manager only recognizes the basic Windows Bluetooth stack.  if you have another set of drivers installed, say from the bluetooth manufacturer, then you may need to uninstall them and let Windows install the basic bluetooth stack.
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New Contributor
Posts: 4
Registered: ‎09-21-2008
My Device: Blackberry Curve 8330

Re: NOT ABLE CONNECT USING VISTA BUSINESS WITH THE DESKTOP SOFTWARE OR BLUETOOTH

Yes, of course - I installed the Desktop Manager as a full install. I get the message described in my original post. The computer tried to find the right drivers, but to no avail as you see in the error.
_________
Take Care,
Donna :-)
djmolinari@sbcglobal.net
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: NOT ABLE CONNECT USING VISTA BUSINESS WITH THE DESKTOP SOFTWARE OR BLUETOOTH

[ Edited ]

Hi and welcome to the forums!

I would suggest using DM 4.6. Use this procedure for cleanly removing current DM:

 

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...

 

Download DM 4.6 without Media manager from here:

 

https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22

 

Refer to this for Vista Installation considerations:

 

http://sampath.wordpress.com/2008/03/04/installing-blackberry-desktop-software-on-vista/

 

Set up DM to run on Bluetooth:

 

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB04132&sliceId=SAL_Pub...

 

How use Window native Drivers:

 

 http://www.blackberryforums.com/bluetooth-connection/28166-how-use-native-bluetooth-drivers-most-blu...

 

USB drivers from Blackberry use ENG (DM4.5 B13)

https://www.blackberry.com/Downloads/contactFormPreload.do?code=A8BAA56554F96369AB93E4F3BB068C22&dl=...

 

This should get you up and running!

Please let me know how it goes!

Thanks

 

 

 

 

 

Message Edited by Bifocals on 09-28-2008 01:27 PM
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New Contributor
Posts: 4
Registered: ‎09-21-2008
My Device: Blackberry Curve 8330

Re: NOT ABLE CONNECT USING VISTA BUSINESS WITH THE DESKTOP SOFTWARE OR BLUETOOTH

Hello,

 

Thank you very much for the information and steps to make it work with Vista. But when I install the USB and Drivers, it removes the driver in order for the desktop manager to start, and then I reinstall desktop manager with device manager, and I am not able to connect my Blackberry with the desktop manager. I followed all instructions, but all to no avail.

_________
Take Care,
Donna :-)
djmolinari@sbcglobal.net