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BlackBerry® Curve™

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New Contributor
Posts: 4
Registered: ‎08-02-2009
My Device: Curve 8900
Accepted Solution

Names of Callers in my contacts are not appearing

Hi I am encountering a very annoying bug with a Curve 8900 I just got. Whenever someone calls me I only see his number, although:

- I have the caller contact details in my contact list (synchronized with outlook)

- I have the caller ID option active on my SIM 

 

I looked around on forums to see if I can fix the problem. I tried to follow two tips but it didn’t work:

- I did a soft reset by taking out the battery while the device was on and putting it back after 1 minute

- I checked that my Content Protection is set to “no” for Include Contacts 

 

I am running the following software version v4.6.1.231 

 

If anyone has any potential solution to my issue I would greatly appreciate it. 

 

Thanks!

 

Super Contributor
Posts: 355
Registered: ‎12-05-2008
My Device: BB 8220 & BB 8900

Re: Names of Callers in my contacts are not appearing

First check that your contact list has name of the contact in the right field. Next open contacts > menu > options > under contact lists if you have more than the default check that the one labeled default has your contact entries.
New Contributor
Posts: 4
Registered: ‎08-02-2009
My Device: Curve 8900

Re: Names of Callers in my contacts are not appearing

I double checked, both items you indicated are ok.

 

I am considering to downgrade to an older version. Several colleagues around me have the old software version and none is encountering my problem. What do you think?

 

Many thanks for your help.

Super Contributor
Posts: 355
Registered: ‎12-05-2008
My Device: BB 8220 & BB 8900

Re: Names of Callers in my contacts are not appearing

I don't know that I would downgrade to the original OS release as the battery life was awful. I am running 250 from a carrier in Spain and have had no issues what so ever. You may be able to resolve the issue by wiping the phone and loading a backup.
New Contributor
Posts: 4
Registered: ‎08-02-2009
My Device: Curve 8900

Re: Names of Callers in my contacts are not appearing

Thanks a lot for the tips. I am going to try later the wipe + reload.

 

I actually have some updates on the issue, I noticed that:

- all numbers in my address book are under international format

- when the call ID appears in international format, typically someone calling from abraod, their name appear

- when I receive a local call, the caller ID is not in International format, therefore the name doesn't appear!

- I converted one of my contacts to local format, his name started appearing

 

Thanks in advance for any help.

 

Tarek

New Contributor
Posts: 4
Registered: ‎08-02-2009
My Device: Curve 8900

Re: Names of Callers in my contacts are not appearing

Apparently my problem is solved with the help of a colleague: 

 

- Go to phone menu / options / Smart Dialing

- Insert country code corresponding to your operator’s country (i.e. +44 if you are subscribed to a UK operator)

- Modify “National Number Length” to “0” (default = 10)

  
New Contributor
Posts: 5
Registered: ‎01-19-2010
My Device: 8900
My Carrier: T Mobile

Re: Names of Callers in my contacts are not appearing

Thanks so much tsultanem. It solved the issue! That was a pain in the behind. Now if there was only a way to fix the sms issue with the new OS..

 

Cheers,