11-22-2012 02:46 PM
I have had a Blackberry Curve 9630 for just over a year now, and all of a sudden the square scroller/button has stopped selecting and when I try to scroll it doesn't move around as easily as it had done. Now my Blackberry keeps restarting itself and when it get to my background it doesn't let me scroll/select anything, it just reboots itself again. I have left the battery out for around 5 minuets and then put it back it yet the problem is still occurring. So I was just wondering what I can do to get my Blackberry fixed, it has a 2 year guarantee on it.
11-27-2012 09:25 AM
Welcome to the forums.
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo
12-15-2012 01:00 PM