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BlackBerry® Curve™

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New Contributor
SharonEHeggarty
Posts: 3
Registered: ‎10-22-2010
My Device: Curve 9360
My Carrier: O2

Need assistance with MMS on 9360

Could someone please help me with regard to MMS on my 9360 curve, v7.10.336, I have tried to send and receive photos by text and keep getting red x - not sent. I have contacted my provider O2 who keep telling me to request service book which I had already done, clean Sim card, and then they tried to reset it which was to fix it within 2 hours, still waiting.... has anybody else had this problem or can anybody please advise me how to fix this? my internet is working. recently upgraded from Pearl to Curve and never had any problems with photos sent by text.

thanks Sharon

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Forums Veteran II
Wolf359
Posts: 3,377
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Need assistance with MMS on 9360

Have you tried a battery pull?

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New Contributor
SharonEHeggarty
Posts: 3
Registered: ‎10-22-2010
My Device: Curve 9360
My Carrier: O2

Re: Need assistance with MMS on 9360

Is that removing the battery? I've tried that.... :No:

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Forums Veteran II
Wolf359
Posts: 3,377
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Need assistance with MMS on 9360

Gotcha.  I think you will have to take it to the store so that they can fix it.  I would recommend you doing a software reload, but I don't think you should have to go through that hassle.  Get O2 to fix this right at their store.

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Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
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