06-19-2013 01:16 PM - last edited on 06-23-2013 09:03 AM by Chronos
I am Using my Black berry phone and facing problem Related to network and low battery Backup. Your Service Team has 2 times, only Software Update and all the problem has fixed. **removed**. There is only Phone No - 0120-40630234 never answer any call. to Know my Phone Status always visit. Now I am totally Dissatisfied with product Quality and Service. Request You Please Arrange to Refund My Money Back. Regards. Chandra B. **removed**
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06-22-2013 01:24 PM
Hi and Welcome to the Community!
As a user-to-user community, no one here can answer your question with any level of authority whatsoever. BlackBerry provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into BlackBerry at no charge to the end user.
So, your escalation path is not here, in these forums. Rather, it is through your service center and/or place of purchase...even if they may have a poor reputation. You have no free path by which to bypass them.
There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:
There also might be some good reading here: