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BlackBerry® Curve™

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New Member
MikeJ
Posts: 1
Registered: ‎09-29-2008
My Device: Not Specified

New 8310 Curve - problems with desktop software

Can anyone assist me? When putting in the CD and downloading - getting error message "Could Not Access VB Script run time for customer action." I tried Blackberry software download from their website - still doesn't work. Any suggestions?
New Contributor
rstire300
Posts: 6
Registered: ‎09-27-2008
My Device: Not Specified

Re: New 8310 Curve - problems with desktop software

Hello MikeJ, What operating system are you running on your computer?
Developer
hmeister
Posts: 428
Registered: ‎09-26-2008
My Device: 9000

Re: New 8310 Curve - problems with desktop software


MikeJ wrote:
Can anyone assist me? When putting in the CD and downloading - getting error message "Could Not Access VB Script run time for customer action." I tried Blackberry software download from their website - still doesn't work. Any suggestions?

MikeJ;

 

FYI...

Symptoms

When installing or uninstalling the following error message is displayed.
Error 2738. Could not access VBScript run time for custom action.

Cause

This error message indicates that the VBScript engine is not currently registered on the machine where the install/uninstall is taking place.

Resolution

The VBScript engine can be quickly registered by following these steps:

1. Run Command Prompt as administrator
         1.1 Start Menu -> All Programs -> Accessories 
         1.2 Right click on Command Prompt and select Run as administrator
2. Type cd %windir%\system32 into the Command Prompt and hit Enter
3. Type regsvr32 vbscript.dll into the Command Prompt and hit Enter

 

And Yes, you will need to confirm with us what OS your running - XP or Vista? 

 

Thanks...

 


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hmeister