02-19-2013 05:22 AM
Late December 2012 I bought a new Blackberry Curve 9320 at FNAC in Brussels, Belgium.
Early January 2013 I returned the product to FNAC because there was dust entering the screen on the side. The repair took more than four weeks and eventually, I got a new phone back. However, the new phone was a Blackberry Curve 9300 model without flash. I already informed FNAC, but they do not react. What should I do?
02-19-2013 09:29 AM
You need to press FNAC harder. They should replace your device with a like model unless that model has been discontinued.
What is FNAC?
02-20-2013 09:39 AM
Ok, I understand.
You need to pressure them. They did you wrong.
02-21-2013 03:17 AM
It took a lot of convincing that this was not acceptable and finally after checking on the Internet, the shop keeper agreed to exchange for the right 9320 model. Finally, after two months we can start to enjoy to use a BlackBerry.
Let us hope this is the end of the story.
02-21-2013 07:08 AM
Well good luck with it.