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BlackBerry® Curve™

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New Contributor
LordVido
Posts: 3
Registered: 10-12-2011
My Carrier: Cricket

New Device: cannot set up email.

Hi,

 

I had a Blackberry Curve 8530 before and lost the device and bought a new one (same carrier, same phone number same type of phone). The old device had email set up on it no problem.

 

I immediately tried to set up new email (have not downloaded any apps yet) both by the wizard and email settings  and it takes me to a screen I don't recognize.  On the Top it says "Blackberry Internet Service" and is asking for a user name and password. I don't rmember setting this up on the old phone, but if I did, it seems as though it is recognizing this phone number as already having an account because there is no option to create an account. I have no idea what username or password it wants, nor do I know how to get that information. I cannot find a Blackberry Internet Service URL for cricket. and cricket is telling me they don't use user names. I don't know if this is a blackberry thing or cricket thing. Whatever the username is, it isn't an email, because when I type my email in it says "username is blank" The Picture is not a screenshot, but a pic I found on the internet that is exactly the screen that I'm talking about.

 

Blackberry Internet Service

 

 

Black Berry Curve 8530 on Cricket
v.5.0.0.973
Please use plain text.
New Contributor
LordVido
Posts: 3
Registered: 10-12-2011
My Carrier: Cricket

Re: New Device: cannot set up email.

UPDATE: Found the Cricket BIS server for Cricket by randomly typing things into my browser that made sense. it's https://mycricket.blackberry.com/  Unfortunately it won't let me create a new account because it says I already have one (after entering PIN and  ESN/MEID) and to contact 1-800-cricket for help!!! HA!!! they have no clue what I'm talking about.

 

I tried to at least get the password so maybe I can figure out my username by trying different things, but though it says it is sent, it never reaches my device. Anyone happen to work for Cricket so I can tell these people where to look for my username??  ARRRGGGHHH!!!!!

Black Berry Curve 8530 on Cricket
v.5.0.0.973
Please use plain text.