01-18-2012 08:50 PM
So I just got a new phone because the charger port to my old phone broke. But I got the blackberry protect. So why when I try to back up my phone it says that its is temporarily unavailable. And I can I set up my personal email to my new phone. I really need this blackberry protect to work so I can get my contacts because the charger port broke like I said before so therefore I cannot switch over my numbers.
01-18-2012 08:53 PM
Oh and can someone tell me why when I try to access the internet it says This is a Wi-Fi service. Please ensure your device has an active Wi-Fi connection and try again. ???
01-18-2012 09:07 PM - edited 01-18-2012 09:08 PM
Did the carrier activate your new phone? if so, then I don't think the services on the old phone will work.
Can you try doing a device switch using the desktop manager instead?
Here is some information:
After you get it switched to the active phone, register blackberry protect.
login to protect.blackberry.com/ from your computer and remove the old device. Hopefully your new device will show up and you can proceed from there.