Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Curve™

Reply
New Contributor
MrLimey
Posts: 4
Registered: ‎06-17-2013
My Device: Curve 9300
My Carrier: Rogers

New email notification displays only for a minute

Hi. I have searched for this problem throughout the forum but have only found variations or very old posts so I apologize if I have missed a recent similar post on this subject.

I have a Curve 9300. When I get a new email my phone sounds the tone alert and displays the "envelope" new email notification for the period of about one minute and then the notification disappears. This is frustrating as I have to go into my inbox to see if I have new email, rather than just checking my screen at a glance. I have no problems in actually receiving the emails it's just the notification icon that is causing the problem. 

This seemed to occur after I had to do a hard reset of my phone. My carrier also has no idea on how to resolve this so any help would be awesome.

 

Thanks in advance.

Blackberry Curve 9300
Rogers 3G
6.0 Bundle 2921 (v6.0.0.666, Platform 6.6.0.241)
Please use plain text.
BlackBerry Technical Advisor (Retired)
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: New email notification displays only for a minute

[ Edited ]

Hey MrLimey,

Welcome to the BlackBerry® Support Community Forums.

 

To better assist you I have a question, When you go into the Messages folder is the new message showing as read? 

 

Thanks.

-HB

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

Please use plain text.
New Contributor
MrLimey
Posts: 4
Registered: ‎06-17-2013
My Device: Curve 9300
My Carrier: Rogers

Re: New email notification displays only for a minute

Yes it is. It is not bold as it should be as if it has not been read.

Blackberry Curve 9300
Rogers 3G
6.0 Bundle 2921 (v6.0.0.666, Platform 6.6.0.241)
Please use plain text.
BlackBerry Technical Advisor (Retired)
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: New email notification displays only for a minute

Hi MrLimey,

 

Thanks for the information.

If the message is showing as read than this is why the notification is being removed so quickly and would also indicate the message is being marked as read on the mail server.

Do you have any email clients such as Microsoft Outlook accessing your messages on the mail server?

 

Thanks.

-HB

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

Please use plain text.
New Contributor
MrLimey
Posts: 4
Registered: ‎06-17-2013
My Device: Curve 9300
My Carrier: Rogers

Re: New email notification displays only for a minute

On my Blackberry I have "Mesages" and "Yahoo mail" which both check the same email account. I have no other cients set up on my phone. When I go into the options of both they both take me to the same settings. I had this the same before the hard reset. 

Blackberry Curve 9300
Rogers 3G
6.0 Bundle 2921 (v6.0.0.666, Platform 6.6.0.241)
Please use plain text.
BlackBerry Technical Advisor (Retired)
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: New email notification displays only for a minute

Hi,

 

To clarify is this a Yahoo email account? If yes, when you log into Yahoo mail on your computer are the email messages marked as read? Do you have your email going to Microsoft Outlook on a computer?

 

Thanks.

-HB

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

Please use plain text.
New Contributor
MrLimey
Posts: 4
Registered: ‎06-17-2013
My Device: Curve 9300
My Carrier: Rogers

Re: New email notification displays only for a minute

Yes, this is a Yahoo email account and they are marked as read on my computer. I don't have Microsoft Outlook. I use Mail on my Macbook.

Blackberry Curve 9300
Rogers 3G
6.0 Bundle 2921 (v6.0.0.666, Platform 6.6.0.241)
Please use plain text.