06-17-2013 10:19 AM
Hi. I have searched for this problem throughout the forum but have only found variations or very old posts so I apologize if I have missed a recent similar post on this subject.
I have a Curve 9300. When I get a new email my phone sounds the tone alert and displays the "envelope" new email notification for the period of about one minute and then the notification disappears. This is frustrating as I have to go into my inbox to see if I have new email, rather than just checking my screen at a glance. I have no problems in actually receiving the emails it's just the notification icon that is causing the problem.
This seemed to occur after I had to do a hard reset of my phone. My carrier also has no idea on how to resolve this so any help would be awesome.
Thanks in advance.
06-21-2013 08:56 AM - edited 06-21-2013 09:03 AM
Welcome to the BlackBerry® Support Community Forums.
To better assist you I have a question, When you go into the Messages folder is the new message showing as read?
06-21-2013 02:48 PM
Thanks for the information.
If the message is showing as read than this is why the notification is being removed so quickly and would also indicate the message is being marked as read on the mail server.
Do you have any email clients such as Microsoft Outlook accessing your messages on the mail server?
06-21-2013 02:58 PM
On my Blackberry I have "Mesages" and "Yahoo mail" which both check the same email account. I have no other cients set up on my phone. When I go into the options of both they both take me to the same settings. I had this the same before the hard reset.
06-21-2013 03:13 PM
To clarify is this a Yahoo email account? If yes, when you log into Yahoo mail on your computer are the email messages marked as read? Do you have your email going to Microsoft Outlook on a computer?
06-28-2013 08:21 PM
Yes, this is a Yahoo email account and they are marked as read on my computer. I don't have Microsoft Outlook. I use Mail on my Macbook.