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New Member
betty2206
Posts: 1
Registered: ‎08-09-2012
My Device: BlackBerry 9300 Curve
My Carrier: SFR(France)

No cached credentials. (ID error :40721)

Hi,


I have some problemes on my Blackberry.
I want to download, for example WhatsApp, I have internet with wifi but it can't be download it(by Apps Store of Blackberry on my phone Desktop), and show me this error:
" No cached credentials. (ID error :40721) "
I need help please.


Thanks a lot.

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Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: No cached credentials. (ID error :40721)

Hi betty2206,

 

Welcome to the Community,

 

Have a look and see what Knowledge Base says regarding your error  KB28212 .Do as KB says.

 

 

Good Luck

 

Prince


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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

___________________________________________________________________________

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New Contributor
virajpatel
Posts: 5
Registered: ‎07-04-2012
My Device: blackberry curve-9300
My Carrier: idea

Re: No cached credentials. (ID error :40721)

even i have same problem with it.

i can't download any thing from bb app world .

so plz plz help me

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Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: No cached credentials. (ID error :40721)

 


virajpatel wrote :

 

even i have same problem with it.

i can't download any thing from bb app world .

 


 

Hi virajpatel  

 

 

                            Please Contact your Carrier and make sure that sufficent data plan is enabled on your Account,after that Go through those steps suggested in Knowledge Base and see if problem resolves.

 

Prince

 

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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

___________________________________________________________________________

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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
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New Contributor
HaniaR
Posts: 2
Registered: ‎09-21-2013
My Device: 8520
My Carrier: Orange

Re: No cached credentials. (ID error :40721)

[ Edited ]

The Knowledge Base states this should work if using wifi, which I am but this message still comes up.

This is really frustrating.. wish i hadnt bought this blackberry phone so complicated and awkward to use.

 

Is there a way of getting whatsapp from somewhere else? thats all I want from the appworld for now so my daughter can stop wasting all her credit on text messages.

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