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New Contributor
LindseyS79
Posts: 2
Registered: ‎10-26-2013
My Device: Curve 8500

No email - INVALID mode + server down

Hi, just noticed that I haven't received any mails to my phone for 3 days (shows how much I use the email function I guess!). Anyhow, I keep getting the error message that user account is in INVALID mode; when I try to re-register my email address via the setup wizard I get the further error message "your device encountered a problem with this application's server". Does anyone have any clues on fix? 

Thanks

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Hall of Famer II
sdgardne
Posts: 48,545
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: No email - INVALID mode + server down

Hi and Welcome to the Community!

With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Reboot

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your configurations for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support. Of course, if your email server is truly down, then it's those admins that you should be contacting...

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
LindseyS79
Posts: 2
Registered: ‎10-26-2013
My Device: Curve 8500

Re: No email - INVALID mode + server down

I switched service provider about a year ago - it seems my BB only just realised that and disconnected itself from the server. I'm now linked up to the correct server so all is working!

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Hall of Famer II
sdgardne
Posts: 48,545
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: No email - INVALID mode + server down

Well, switching mobile service providers does nothing concerning your email service provider (except for the single case where you have an @BB or @carrier email address). Rather, your carrier provides you with BIS, which is what enables your services, including email, to function on your BB. So, when you change mobile service providers, you need to also make sure that your BIS services shift from your old carrier to your new one...sometimes it's automatic and quick, other times it's automatic but takes some time, and still other times the automatic shift fails completely, and you need your carrier(s) do do something manually. From what you've reported, I can't quite tell what changed...your email service provider, your mobile service provider, both, or something else.

In any event, it sounds to be irrelevant now...if all is working again, then you are good to go.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.