11-19-2012 11:22 AM
I stopped receiving emails on my 8530 and after a complete restore, I started receiving emails for only one email addresses, but not the other two I use. Since I've done a complete restore, I'm not sure what else I can do. Any suggestions?
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11-19-2012 11:29 AM
Hi and Welcome to the Community!!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your BIS configuration for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.
11-19-2012 12:02 PM
Thanks! I'm getting email now, but now if I delete a message on my BB, it doesn't delete it within my email account. I have to go to my computer and delete it there as well. Any ideas for that? (I use Yahoo email.)
11-19-2012 12:07 PM
Reconciliation is governed by this KB:
Please check carefully that, within the email setup wizard, you have properly activated the selections necessary to enable the available capabilities:
11-19-2012 12:15 PM