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Lynzi2x
Posts: 1
Registered: ‎05-04-2012
My Device: Curve 9300
My Carrier: Orange

No emails coming through on blackberry

I have two email accounts set up to show on my blackberry, since yesterday I have received no new emails showing on my phone. I have tried to access them via the set up "Internet mail account" but it comes up with your device had a problem connecting to the server. Is there an issue with the phone, blackberry or my service provider? Not sure who to contact to fix it! Thanks
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Hall of Famer II
sdgardne
Posts: 47,204
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: No emails coming through on blackberry

Hi and Welcome to the Community!!

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network



2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • KB02830 Send the service books for the BlackBerry Internet Service



3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.


Hopefully that will get things going again for you! If not, then you could try deleting and re-adding your BIS configuration for the affected email accounts.


Lynzi2x wrote:
Is there an issue with the phone, blackberry or my service provider? Not sure who to contact to fix it!

For formal support, it's all the same place...your place of purchase and/or your carrier (and those might be the same). For warranty hardware support, you go and see your place of purchase. For everything else, you contact your mobile service provider.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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