Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Curve™

New Member
Posts: 1
Registered: ‎10-18-2012
My Device: Curve 9320
My Carrier: Tesco

No option for personal email

I have purchased my wife a curve 9320 in the last couple of days. On receipt it had two options for email, personal and Blackberry enterprise. I did the update to latest software and the option of personal email set up has gone.


As it is a personal phone, the enterprise option is not relevant, and i cannot now set up the phone to pull personal emails from my ISP as there is no option.


Any ideas?



Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: No option for personal email

Hi RonBartlett and welcome to the BlackBerry Support Community Forums!


These options vary based on what BlackBerry® data plan you have configured on your device.  Did you purchase the device new or used?


You could also try going to Options>Device>Advanced System Settings>Host Routing Table, press the menu key then choose Register Now.


Let me know if the option for Personal Email appears after doing this.






Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!