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BlackBerry® Curve™

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New Contributor
MET-CURVE
Posts: 5
Registered: ‎09-24-2010
My Device: Not Specified

Not able to Text after phone did auto update.....

Hi,

I have a Blacberry Curve 8530...my provider is Verizon.  My phone did an automatic software update 2 weeks ago and since then I have had trouble with my texting. I get some txts but people do not get mine.  When I contacted verizon, they appologized and said they are working on it but there is no fix for it yet.  Has anyone else had trouble with this?

I have tried numorous times to remove the battery and do an update through verizon. I have gone into the sms datebase and did a clean up hooked up to my computer via blackberry desktop software....nothing has fixed this problem.

 

I mainly communicate via text. I was  told by the Verizon rep to call people instead......geee thanks, that was so helpful.

New Contributor
goatcritter
Posts: 5
Registered: ‎09-24-2010
My Device: Blackberry Curve9330

Re: Not able to Text after phone did auto update.....

Hmmm, I am having the exact same problem, and I am also on Verizon......very frustrating.  Have you figured out the problem, yet?

New Contributor
MET-CURVE
Posts: 5
Registered: ‎09-24-2010
My Device: Not Specified

Re: Not able to Text after phone did auto update.....

[ Edited ]

I figured it out, and it seems to have solved the problem. I went through my contact list and removed  the 1 infront of the phone numbers. It seems like since blackbery did the update, it no longer  accepts 11 digit numbers only 10 digit (or 7 digit) phone numbers. I hope that also works for you.

New Member
Lorinkay
Posts: 1
Registered: ‎09-25-2010
My Device: Curve 8530

Re: Not able to Text after phone did auto update.....

It is not just the 1 in front of the area code. Nice idea in theory but it's still not working. Depending upon the Verizon Rep you get, you will either luck out or be told you are out of luck.

 

The first two reps I got were very dismissive but the last two have been helpful. The problem is not necessarily verizon. It's the software in this phone and it's going on over a week that some of my texts are going through though most are not. I had to delete my crunch ap and all of my texts and STILL the problem is occurring. But it's not just the 1 before the area code.