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New Contributor
meallanie
Posts: 2
Registered: ‎04-03-2013
My Device: 9220
My Carrier: sun cellular

Not able to use my BBM, Facebook, Mail, Twitter using a wifi network

How can i use applications like FB, BBM, Mail, Twitter using wifi network? When i open the facebook application it shows like this "You are currently on a service plan that does not support this application, Please connect to a wifi network or contact your service provider to upgrade your data plan." Im already connected to a wifi network and i can already browse internet and youtube application but cant connect to FB,BBM & mail. Please help.

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Hall of Famer II
sdgardne
Posts: 47,973
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Not able to use my BBM, Facebook, Mail, Twitter using a wifi network

Hi and Welcome to the Community!

Many things are actually services that are enabled by subscription to an adequate data plan from your carrier. Even if you only want to use these services via WiFi, they still require you to subscribe to an adequate data plan in order enable them. This is because many of these services utilize the "private" BIS (BlackBerry Internet Service) network (servers, etc.) rather than "pure Internet".

What you need to do is talk to your mobile service provider about subscribing to, from them, a data plan that is adequate to enable the services you desire. If you do not choose to subscribe, then you will need to find alternate methods (e.g., the FaceBook mobile site from your browser, webmail from your email provider, etc. -- but not BBM nor native email via the Messages app...those for sure require a proper data plan subscription, and there are no alternatives)

Good luck!

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New Contributor
meallanie
Posts: 2
Registered: ‎04-03-2013
My Device: 9220
My Carrier: sun cellular

Re: Not able to use my BBM, Facebook, Mail, Twitter using a wifi network

Ok sir. thanks a lot..

 

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