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kerry3757
Posts: 5
Registered: ‎11-21-2008
My Device: Not Specified
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Not receiving replies, just original sent email

I'm new to the Blackberry world (since 5/08). I am having problems receiving an email reply from one client. When she replies I receive the original email I sent to her but not her response to it. Any ideas how this happens and how to fix it?
JSanders
Posts: 86,430
Likes: 23,181
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Not receiving replies, just original sent email

If that person sends you an original email (not a reply to you) what happens?




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New Contributor
kerry3757
Posts: 5
Registered: ‎11-21-2008
My Device: Not Specified

Re: Not receiving replies, just original sent email

I can get original emails from her, just not replies. I've never experienced this with any other email replies. I'm baffled.
Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Not receiving replies, just original sent email

Hi and welcome to the forums!

What email provider is your client using?

Thanks

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New Contributor
kerry3757
Posts: 5
Registered: ‎11-21-2008
My Device: Not Specified

Re: Not receiving replies, just original sent email

I'm not sure. I guess that would make a difference. I'll ask her.

JSanders
Posts: 86,430
Likes: 23,181
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Not receiving replies, just original sent email

Honestly, if you are receiving original emails from this person, if it not a Blackberry problem.

 

My friend was haing a similar issue with email from her mother, swearing they were all blank, nothing but the original message quoted within. Finally I show them the message AFTER the quoted message, way down at the bottom. In this case it was that AOL was placing the reply message AFTER the quoted message.




1. If any post helps you please click the Like Button below the post(s) that helped you.
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New Contributor
kerry3757
Posts: 5
Registered: ‎11-21-2008
My Device: Not Specified

Re: Not receiving replies, just original sent email

I had a feeling it wasn't a Blackberry problem, but I'm trying to rule out the possibilities. Since it's only one client, I guess I'll give up.

 

Thanks anyway!

Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Not receiving replies, just original sent email

Hi,

 

I think it's definitely on her side, but I don't think we could

be a %100 per cent sure.

Wish I had a better answer for you.

 

Maybe you could give HER a Blackberry for a "customer incentive program"

and make her happy and solve Your email problem in one move :smileywink:

 

Thanks,

Please take a moment to resolve the thread.

OK?

 

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New Contributor
kerry3757
Posts: 5
Registered: ‎11-21-2008
My Device: Not Specified

Re: Not receiving replies, just original sent email

Nice suggestion, but it will have to wait until I make my first million.