BlackBerry® Curve™

[Matt7x5]

I have a notification icon showing that I cannot get rid of. When I first looked it took me to a message about an app I deleted the message but the notification is still showing. Can anyone help with this?

Matt

[prince2012]

Hi Matt7x5

Welcome to BlackBerry Support Forums

Open your Main message box , Highlight any date say today then press the menu key > Click on Mark Prior Read . Finally  Perform a battery pull restart by removing the battery while your device is Powered On , after reboot see if you are able to get rid of that Notification icon.

[Matt7x5]

Hi sorry I forgot to put that I had deleted the message & done the reboot as you said but when it boots up The notification icon is still there & the message reappears. Thanks in advance for any help

Matt

[prince2012 · Accepted solution]

Hi Matt7x5

              If you already done a battery pull then Open your Main Message box > Press the menu Key > View Folder > You have to check each Inbox for any unread message, Also Check any Saved Messages.

Also If already rebooted , then try the same again but remove your SIM card also this time and wait for atleast one or two min. before inserting the battery back on your device.

[Matt7x5]

Hi thanks for your help. I tried everything as you said but it still kept coming back, however I did have another app from the same author so i deleted that & after the phone rebooted the notification had gone. Not sure if it was that causing the problem or not but its gone now. Thanks

Matt

[prince2012]

Hi Matt7x5

                 Then its an advertisment from any free third party application that you have installed on your device,If you already deleted that particular or similar application then I think it will go away , If it reappears then you may have to delete any other free apps that have on your device.I think you can figure that out